Customer Service
Policies
Due to the custom nature of our bats and process, and the fact you are ordering a bat or bats to your exact specifications, orders cannot be cancelled for any reason. Each of our bats is made to your choice of model, length, weight, color combinations, personalization; and therefore becomes unique to you. Once your order goes into production, changes cannot be made.
We reserve the right to refuse personalization in the form of text or logos considered to be in poor taste. We do not sell seconds, blems, or x-outs.
Ordering Information
Orders may be placed through our shopping cart in the Store page. Our site is safe and secure, encrypted with the latest technology. If you would prefer to order by mail and send a check, please contact us. We also accept orders over the telephone. We accept MasterCard and Visa credit cards only.
To send an inquiry, please see the Contact Us page. Questions are gladly answered.
Once your order has been placed, we will acknowledge you via E-mail confirming receipt of your order along with an order number and an estimated ship date. Normal production time is two weeks. During peek periods this may increase to three weeks.
Shipping Information
Most bats will be shipped via USPS 2 day Priority Mail. All bats are first placed in a 2 mil poly tube which is puncture and water resistant. The bat is packaged in a cardboard container with the ends securely sealed. We want to ensure your bat will arrive clean and in new condition just as you should expect. Bulk orders may be shipped in a number of larger size corrugated containers or palletized. The customer is charged the exact shipping rates. Please contact us for details.
Privacy Policy
Our privacy policy is straightforward. At Charleston Bat Company we respect your right to confidentiality and are committed to protect your privacy. The information you provide is used ONLY to process your order. We DO NOT give out our customer’s names or reveal ANY personal information to any other parties.
